14/10/20 The part arrived and was wrong model and plumber installed saying matching model must not have been available. Now there a gap around the diverter button for water to go behind and tiles potentially and the mixer mount is loose. Paul, HABERFIELD, 2045
01/10/20 It was fine, and I got used to the fact that the items you sent always have different shades of black🤔Thanks for asking☺️ Gudrun, POTTS POINT, 2011
24/09/20 Amazing service. PRATEEK, HOMEBUSH, 2140
01/09/20 Great service, tap works well. Peter, PYRMONT, 2009
27/08/20
Daniel, GLEBE, 2037
12/07/20
Norma, STRATHFIELD, 2135
09/07/20 Except for the fact that I had to call in to find out the stats of the claim every step afterwords was great. Delivery was fast,Plumber nominated to do the job was professional on time. Pavan, RYDE, 2112
07/07/20 In a world where you can’t really differentiate product, the only thing that sets you apart is service. Everything was great, Georgia followed up with installation to make sure the whole process went well. From identifying the issue to ensuring a plumber was booked immediately and numerous follow up calls, I was very impressed. Thank you for one of the best customer service experiences! Daniella, MARRICKVILLE, 2204
06/07/20 Antoinette was great to deal with. She implemented action then follow up action to ensure our concerns were addressed. The service plumber was also excellent. Was fantastic to see a company stand behind and fully support their product ROBERT AND MONIQUE, CROYDON PARK, 2133
03/07/20 5 Stars. Very happy with the Methven Service and also Danny the plumber. Thanks. JUDY, LEICHHARDT, 2040
02/07/20 Taskforce were great to deal with. Damon, BOTANY, 2019
31/05/20 I highly rate my Methven warranty experience. Tom from My Home Plumbing called to install the new tap and did a very good job. It was also a pleasure to have Tom in my home. I like the Methven Futura tap very much. However it's performance does tend to diminish after a year or so, the main problem being water leakage at the hose to tap body joint. It used to be much easier to report a problem to Methven before it was taken over by Caroma, but thanks Caroma for finally coming through. I appreciated that. I highly commend the Methven Futura tap. It will be even better if its longevity can be improved. Donald, EASTWOOD, 2122
11/05/20 Initially contacting Methven took months to hear back. Had to eventually call again after multiple emails to get a response.
Once booked in however, service was exceptional. Loukas , BOTANY, 2019
28/04/20 Excellent, the person you sent out was pleasant, well spoken, friendly and did the job efficiently- extremely happy with service that was provided.
The employee did a fantastic job. MICHELLE, CROYDON, 2132
25/04/20 Had to raise through fair trading, on hold for over an hour without pickup. plumber had to attend twice and ultimately misled on the final resolution.
I do appreciate it being resolved but the process was horribly complex. STEPHEN, MAROUBRA, 2035
23/04/20 All Good, a nice and polite staff.
Thank you very much. renz adam , CANTERBURY, 2193
13/04/20 What a fantastic customer service. Just dropped one email and Methven did the rest. Our kitchen tap is as good as new. 💕your work 👏👏👏👏👏 so happy to have chosen your product. Many thanks 🙏 Rashmi, CROYDON, 2132
27/03/20 Lovely guy, great response from Methven. Narelle , WEST RYDE, 2114
19/03/20 The plumber arrived on time and was efficient and friendly. The job was done with no fuss. I would recommend him for other jobs. MALONE , HABERFIELD, 2045
19/03/20 Excellent service thank you very much,Tom was so friendly 👍 Steven , ST PETERS, 2044
12/02/20 Initial email was sent 10 Jan for warranty.
After many calls reply was received “Thank you for your email and phone call. Please accept our sincere apologies for not responding to your query sooner.” Dated 22 January.
An incorrect part was received while My Home Plumbing services attended to install. Plumber, Sandy was wonderful and assisted to arrange the correct part be re-sent. Part was not received In that period I again contacted Methven several times until I received a call back from Fiona at Caroma Brisbane who re-placed the order as no initial order was placed. I was advised the part would be received by Tuesday, 11 Feb. Upon delivery I phoned My Home Plumber and Sandy was able to install the part on Wednesday, 12 February.
It may have taken a month with the delays, incorrect part been sent, with that mentioned I wish to thank Sandy and Fiona for their assistance.
Sue, LILYFIELD, 2040
22/01/20 Unfortunately due to the Christmas brake it took over 4 weeks for the tap to be installed.
However, l was given a total replacement tap and the plumber was terrific. So all good in the end,thank you. kATHARINE, CASTLE HILL, 2154
21/01/20 The phone response and handling was terrible.
The plumber who came to fix rhe problem was great. Thaf sums it up. Sandy the plumber was superb. geoff, ERSKINEVILLE, 2043
17/01/20 The plumber who completed the work was polite and tidy and very professional. The company (Methven) has exceeded my expectations in fulfilling the warranty obligations- I would have no reservations in purchasing other Methven products. vivien , DRUMMOYNE, 2047
19/12/19 Good servicr Therese , HOMEBUSH, 2137
27/11/19 Service from Sandy was good,courtly and prompt.Simply-excellent.
Thank you. Andrew and Elizabeth, KENSINGTON, 2033
26/11/19 Tom the plumber was very prompt. Arrived on time and repaired the tap immediately. Very impressed Walid, PADSTOW, 2211
25/11/19 I contacted Methven regarding a leaking tap. The tap was 12 years old but as it had a 15 year warranty I contacted Methven who organised the parts and a plumber to carry out the repairs. It was very prompt service and I can only say that I was impressed. Ari, MASCOT, 2020
19/11/19 Professional excellent service PENNY, CLOVELLY, 2031
17/11/19 Attn: Gus Treyvaud
Mr Treyvaud, your telephone staff are to be highly commended for their outstanding customer service - Jessica and Catherine were professional, helpful and understanding. The speed and efficiency of the process from submission of my completed form, to the arrival of the plumber just 4 days later, would have to be perfect/ideal/best practice. The plumber from My Home Plumbing (Sandy) is a true professional, an excellent representative for METHVEN. I had a similar fault issue with the KAHA basin tap mid-year; from memory, the matter was resolved also as expeditiously. Please convey my Congratulations to Jessica and Catherine, and Sandy. Tiny, KENSINGTON, 2033
06/11/19 Fantastic service right through to the end no head aches Anthony, MARSFIELD, 2122
29/10/19 The online reporting problem was simple to navigate - even uploading a video. The email updates were clear and comprehensive. The replacement item arrived promptly and the contracted plumber was excellent. Top Marks. Jann, BONDI BEACH, 2026
