14/01/21 Jordan was very polite friendly and professional Kathy , BONOGIN, 4213
08/01/21 My job is still incomplete. The tradesman did come on time and the service was undertaken. However, my issue with the tap still persists. Aparna , NORTH WAHROONGA, 2076
05/01/21 Tap is 5 years old. Started to leak. I lodged a warranty enquiry and everything went very smoothly. I was kept up to date on progress and the plumbing company was attentive, organised, polite and on time.
The only issue I am a bit confused about is that the water pressure had to be measured (to be less than 500kPa - it was 350kPa). This process involved turning off the water main and dismantling the isolation valve (tap) under the sink to be able to attach the pressure gauge. This means that a 10 minute job (time taken to replace the part in the leaking tap) became a 1 hour 45 minute job (for the 2 people who came to do the work). Not only was this inconvenient for me (in time and also flooding the cupboard and floor around it and requiring quite a lot of cleanup), but the labour component must have ultimately cost several times more than the actual part. Given the tap is 5 years old and this is the first and only warranty issue I have ever had (for the several Methven taps I have in the house), I am bewildered at the logic of spending so much time and money to take this measurement?
Perhaps a far more logical approach to the requirement for this measurement would be more efficient - such as a tap failure within the first 6 months; several tap failures; recurring tap failures; etc? Peter, BIRCHGROVE, 2041
05/01/21 good service Caroline , CURRAMBINE, 6028
26/12/20 The item under warrantee took over 3 weeks to be delivered. This is poor service given it was a kitchen tap and we had no water in the kitchen for 3 weeks. Carol, TUGUN, 4224
14/12/20
Diane , PALM BEACH, 4221
04/12/20 Extremely efficient. From 1st contact through to installation - excellent. Janelle , PALM BEACH, 4221
09/11/20 The service was very prompt helpful and friendly.Considering it was a warranty they certainly want you as a customer for life. They certainly did their best to help till the tap was fixed.
Fred, WILSON, 6107
26/08/20 helen, in customer service, was outstanding in sorting everything out for me MARTIN , HILLARYS, 6025
20/08/20 Pleasant and efficient service from plumber Lynette , WINTHROP, 6150
08/08/20 To long to contact me once I made claim. Dripping is not only annoying but the fact water is being wasted SAM, LEEMING, 6149
05/08/20 We had some initial trouble with getting the right parts dispatched, once they were, methven and plumbingbro's were very professional. I had the issue fixed last week but it has left our black shower mixer scratched. The plumber said that the way it was designed the only way to get the part unscrewed to replace the cartridge was to use multi-grips which put some deep scratches on our black mixer tap. It looks like the product was not designed to be serviced? We spent a lot of money on Methven fixing throughout our home and this one is in our main ensuite, this has left us disappointed. Brodie, APPLECROSS, 6153
03/08/20 Job well done. The plumber who attended did a great job. Marco, KARRINYUP, 6018
29/07/20 The plumber was friendly, professional and didn't rush. Mike, GREENWOOD, 6024
07/07/20
Chantala, NORTH COOGEE, 6163
02/07/20
Brian, APPLECROSS, 6153
24/06/20 It was very easy to lodge the claim and the communication was great. The required replacement part took quite a long time to arrive at my house, though. I received a text informing me it was being shipped on 28th May and the part arrived on 17th June. The delay was probably related to covid-19 restrictions, so all in all, the warranty experience was very good. Noel, WOODVALE, 6026
12/06/20 The tradesmen were very polite and did an excellent job. Thanks Jacqueline, WATERFORD, 6152
08/06/20 All good. Efficient service from the call centre and the tradie. John John , CARINE, 6020
04/06/20
Marco, KARRINYUP, 6018
22/05/20 It took 2 months for the whole process of replacing the part to arrive and to be fitted, requiring three follow ups by myself.
The plumber who fitted the replacement part was excellent. It's good to have a normal shower at last.
My experience with the people at Reece was excellent and I feel the delays were not their fault. JOHN AND TINA, EAST FREMANTLE, 6158
19/05/20 Fabulous warranty support. Really impressed. It was easy to provide details and video/photos of the issue on the website and Methven arranged courier of a replacement tap and a plumber to fit it - all within about a week. One can be cynical about warranties sometimes but Methven really follows through and provides the product support it promotes! Well done. Definitely will encourage friends to buy Methven tapware! Stephen, APPLECROSS, 6153
06/05/20 After the first flickmixer appeared to be faulty & there was to be a replacement, it did take a while & this time there was no contact with me from yourselves. I did make the call to see what was happening, perhaps the paperwork got lost in the system.
Plumbing Bros where here the next day to fit the new tap, there service is impeccable.
Merilyn.
Merilyn , BECKENHAM, 6107
25/04/20
Jed , GREENWOOD, 6024
16/04/20 Our experience with Methven was a mixed bag! It started on February 4th 2020, our kitchen tap wasn’t functioning well, occasionally getting an unexpected shower when turning on the tap. So true did all the that was required and awaited the part via courier. When that arrived,!we rang plumbing Brothers and were told he date and time for repair. He broke the tap while trying to repair. So he organised another tap. Eventually that arrived, it was a bathroom tap! Well that took us well into March! So many phone calls and emails later, we were lucky to work with Antoinette who traced the tap. It was posted on the 6h April and the Tuesday after Easter we have an operational kitchen tap! During these difficult trading times I understand misadventures bu am very grateful for a young man in PERTH who answered the phone from a Methven and from Antoinette who pushed me he courier company. THANKYOU Ellen, PADBURY, 6025
01/04/20 Excellent Elena , SORRENTO, 6020
01/04/20 Prompt and efficient service; well done. Chris , BASSENDEAN, 6054
31/03/20 Five 🌟 is the best cooler Rania , LANGFORD, 6147
26/03/20 Methven and plumber could not be faulted. Problems arose with delivery of the part which for some reason was sent back for address verification. Took about 4 weeks to arrive.Methven always kept in contact and once the part arrived it was fixed within 24hrs. PETER , KINGSLEY, 6026
24/03/20 Very poor service took 3 months to resolve. Had mixed emails some saying I needed to buy parts others saying under warranty. who do you believe? Leo , STIRLING, 6021
19/03/20 Methven has been very helpful indeed from the start of processing the warranty until arranging the plumber. Again , well done everything is entire to my satisfaction.👍👍 Ferdinand, ARDROSS, 6153
18/03/20 The warranty service was seamless; I am very happy with it Laura, MULLALOO, 6027
14/02/20 It took to long for customer service to respond. After that supply of a unit and a plumber works went very well. A plumber came within given timeframe. If there was no delay with the customer service this score would be five star Sinisa, SCARBOROUGH, 6019
13/02/20 Very efficient helpful service. Plumber was great as well. George, HILLARYS, 6025
12/01/20 Excellent to commumicate with. There was a delay in delivery but a new tap was supplied and installed. Very happy with Methven. I hope the new one lasts long as l love this tap. Mary, MULLALOO, 6027
03/12/19 More time to establish details before
Work could start Michael , SAMSON, 6163
28/11/19 It took too long for Methven to action the claim. Once actioned, the service was fine. Don, CITY BEACH, 6015
25/11/19 We where very disappointed that we had to change our taps as they do not match our shower and bath taps, but in saying that our new taps do not drip and that way it was handled was first class Alan, COOGEE, 6166
21/11/19 Best customer service I have experienced in 30 years of owning a house Steven, EAST VICTORIA PARK, 6101
21/11/19 In extremely efficient and professional warranty service and tap replacement, thank you very much. Peter, SAFETY BAY, 6169
19/11/19
Leon, BELDON, 6027
06/11/19 Excellent thank you GERRY, SUBIACO, 6008
05/11/19 The service from the plumbing firm was really good and kept us in the picture
Thank you for covering the warranty on our tap Bob, SORRENTO, 6020
31/10/19 Excellent service from all concerned. It is very pleasing to come across a company that backs their products as Methven has. I would definitely without hesitation recommend Methven products to friends. Thank you 😁 Trevor, DARCH, 6065
15/10/19 Excellent, fault covered under warranty, spare part delivered in 2 days, plumber out same day I called, excellent warranty and after care service david, MULLALOO, 6027
12/10/19 Excellent customer service with the replacement tap arriving within days of our initial contact with the plumber fitting the tap!
Could not have been better service..thank you!!! Barry, EAST FREMANTLE, 6158
06/10/19 Excellent service !! Received new part from Methven overnight to here in Perth, called the plumber that I was instructed to do, Padraig came out 2 hrs later and fixed the problem. Couldn’t ask for a better service. Christina, JOONDALUP, 6027
04/10/19 The service was fantastic, a new mixer was sent within days and installed by an organised plumber. I would get Methven products again and recommend them from this experience. Thank you! Nicholas, LATHLAIN, 6100
02/10/19
Brendan, WHITE GUM VALLEY, 6162
30/09/19 Very quick response to problem with water flow in kitchen tap. Replacement part sent immediately and tradie provided was available same day. Anna, MULLALOO, 6027
24/09/19 Very good ,but delivery little slowly over one week. . Not at all. Kiet, DARCH, 6065
24/09/19 5 Rudolf, RIDGEWOOD, 6030
20/09/19 First class service. All aspects exactly as stated. Time keeping and quality of work impeccable. Thank you very much. Andrew, WINTHROP, 6150
09/09/19 Very Happy Connie , SPEARWOOD, 6163
06/09/19
Richard, WILLETTON, 6155
05/09/19 Fast service and excellent communication Peta, KARRINYUP, 6018
04/09/19 Methven customer service gets a 0! My name is not Sarah, tried to tell the person on the phone that, she had no ears. And didn't speak very clearly, she is not someone who was listening to a customer!!
Plumbing bros tradesman was fantastic, same day service. Sarah, GREENWOOD, 6024
02/09/19 I have already a review independently to this request. I have no complaint with the service, in fact I was completely satisfied with Methven and the Plumbers, John, CHURCHLANDS, 6018
02/09/19 Excellent service and on time David , THORNLIE, 6108
23/08/19 5 stars Zephie, PALMYRA, 6157
15/08/19 Best service I have ever had considering I had lost my receipt. so good to deal with a company like this. John, BALLAJURA, 6066
14/08/19 Thank you very much good job JOSEPH , WOODVALE, 6026
13/08/19 Very impressive service from Methven and there service agent would recommend your products Ron, CRAIGIE, 6025
10/08/19 Prompt efficient professional service- could not be better, thank you!! Laura, MULLALOO, 6027
08/08/19 Once we were over the initial miscommunication, the service was quick and efficient Nick, SWANBOURNE, 6010
06/08/19 Fantastic service. Great tradesman. Can’t speak highly enough of my whole experience . Thanks Irene, HILLARYS, 6025
02/08/19 The tradie was there to fix the rap on time & replaced the part quickly. He stopped the leak from the spout but created a worse leak from the mixer. Jada, ATWELL, 6164
01/08/19 Very good, warranty dealt with quickly.
Plumber Bros service agent very good. Darren, OCEAN REEF, 6027
31/07/19 Efficient process with an effective result in a timely manner throughout. Attending plumber was prompt and had a pleasing demeanour. Anthony, COOGEE, 6166
31/07/19 Was good quick service.thankyou for fixing my leaking tap. Shweta, LANDSDALE, 6065
30/07/19 Fantastic after sales service. Will always use Methven tapware from now on as we are so impressed with the warranty service. Michael, QUINNS ROCKS, 6030
26/07/19 Very easy experience and well communicated.
Apart from the fact I didn't know my appliances were covered for 15 years - lucky I made the call. Thabks again! Lovely products
Cameron Spencer Cameron, HUNTINGDALE, 6110
23/07/19
Maria, HAMILTON HILL, 6163
19/07/19 Great service every step of the process ! The guys in Customer Care were really helpful, the part arrived very quickly and Plumbing Bros fitted it the next day. Thanks again ! Tony, HILLARYS, 6025
15/07/19 Excellent from first contact to work done by an experienced plumber. Thank you Wendy, ALFRED COVE, 6154
12/07/19 All good thanks Mario, EAST PERTH, 6004
10/07/19 Very thankful of Methven service. Tapware not working perfectly thanks to the supply and installation of a new sink mixer cartridge .
Also appreciative of the service from Plumbing Brothers . The serviceman was professional and polite and extended his service to adjust the anchorage on the tapware in the sink body.
Again , very appreciative ! Peter, MUNSTER, 6166
07/07/19 An efficient & easy communication. Part arrived promptly & the plumber was on time, professional & completed the job & cleaned up prior to leaving. Thank you. Michelle, DOUBLEVIEW, 6018
04/07/19
Melissa , MORLEY, 6062
03/07/19 All fixed! No fuss! There is no better testament. Debby, DUNCRAIG, 6023
02/07/19 Plumber was on time. Avoided water dripping where not wanted. Cleaned up. Plumber was pleasant. Job took expected amount of time.
Question: why is it not possible to tell people the force needed to correctly tighten the spindle so it can be completed by a DIY person? It obviously varies with the individual plumber. Jim, MOSMAN PARK, 6012
20/06/19 Very efficient Claira, WATERFORD, 6152
18/06/19 5 Christine, BICTON, 6157
14/06/19 Excellent service. Very happy! Michael, EDGEWATER, 6027
10/06/19 Thank you for a great hassle free experience. Kevin, WATERFORD, 6152
07/06/19 Methven products & service is at a high standard, after the experience we have received we will only purchase your products and highly recommend to our family and friends..... also the recommended plumber was prompt and helpful.
Thanks once again
Mary Ioannou Mary, ALEXANDER HEIGHTS, 6064
06/06/19 So far so good Rudolf, RIDGEWOOD, 6030
05/06/19 Although a few trips by plumber to rectify issues, methven were very accommodating and easy to deal with Joanne, DIANELLA, 6059
30/05/19 Prompt, friendly and courteous. Job was quickly done and care taken not make or leave mess. Thank you. Martin, HAMERSLEY, 6022
24/05/19 Taps were fixed promptly, but it has been over a month and we still haven't heard anything about the leaking shower rose Paul, STIRLING, 6021
23/05/19
Suresh, CHURCHLANDS, 6018
23/05/19 Excellent customer service... would recommend Methven to family and friends. Plumber was friendly and workmanship good standard.
Thanks once again
Mary Ioannou Mary, ALEXANDER HEIGHTS, 6064
22/05/19 Happy days....
Thank you Methven for handling my warranty service from start to finish with such fast speed, professionalism and ease. There are a number of businesses that need to take a leaf out of your book. The tradesmen you supplied were second to none. Fantastic communication, worked extremely well, knew exactly what they were doing and how to tackle the repair with such professionalism.
Well done... EVA, YOKINE, 6060
22/05/19 Prompt service and kept us up to date. All in and fixed. Thanks. Phil , GWELUP, 6018
20/05/19 Since the big boss became involved I couldn’t be happier Anna, ATTADALE, 6156
20/05/19 Although my warranty experience ultimated resulted in my taking back the unsatisfactory bidet trigger and hose product to Bunnings for a refund, overall I found the warranty service from Methven to be most impressive. I commend your company for this. Spare parts were dispatched promptly and the warranty claim very efficiently managed. The plumber who came to fix the issue was excellent. The one issue however your company needs to urgently address with this product is the fact that under water pressure the trigger simply does not work. Its becomes so stiff it is unusable. Clearly there is a design fault. Other customers have expressed the same concern. For a $99 product, this obvious fault requires urgent attention uf you don't want your reputation tarnished. Other customers, unlike me, would just bad-mouth your company. Even the spare trigger sent did not work, with the plumber having to spend a lot of time trying to get flow through the device. For the sake of other customers I hope my detailed review is taken seriously. Elaine, DIANELLA, 6059
16/05/19 Amazing service. Part arrived promptly and within 24 Hours plumber came and all fixed. So glad I purchased Methven products for my bathroom and laundry renovations. Susan, NEDLANDS, 6009
14/05/19 It was an informed process where I was kept updated on process and timing. Mann, FREMANTLE, 6160
12/05/19 Very good. Del, MOUNT PLEASANT, 6153
10/05/19 Excellent company to deal with. Prompt, polite and straight onto the problem and getting it fixed. Very impressed with their level of service. christine, PALMYRA, 6157
03/05/19 It was dealt with promptly and professionally Julie, BALCATTA, 6021
02/05/19 Great service experience overall. Methven customer support was friendly, prompt and caring. And we had a very similar experience with the local plumber who did the install. We hope that we don't need to use the warranty again but if we did we know that it will be a smooth and efficient process. Well done! Tony, COMO, 6152
28/04/19 Would appreciate someone to contact me. As I am not satisfied with the final outcome. Christina , HILLARYS, 6025
18/04/19
Erica, LEDA, 6170
09/04/19 Very very impressed with the warranty on this product so impressed I have purchased another 2 basin set for other bathrooms Maria , WANNEROO, 6065
04/04/19
Lois, KARRINYUP, 6018
01/04/19 Awesome customer support. Replacement tap supplied and plumber organized to fit it at no cost. Stunned how easily and smoothly it went. Top marks Methven Stephen, APPLECROSS, 6153
29/03/19 Amazing service, so unexpected that I would receive this level of service in today’s world. Can’t stop telling people about the procedure. I have never experienced anything like that. The products are fantastic, but the after sales service on any issues is first class. I will never replace any tap in my house with anything but a Methven in future after today’s experience.
Well done guys and girls!!! Rob, WINTHROP, 6150
29/03/19 Fantastic customer service. Fantastic warranty.This would have to be the best company to honour their warranty Cannot fault Methven.
Will continue to buy only Methven products.Thanks Mel Cull Mel, BEACONSFIELD, 6162
29/03/19 Fantastic customer service. Fantastic warranty.This would have to be the best company to honour their warranty Cannot fault Methven.
Will continue to buy only Methven products.Thanks Mel Cull Mel, BEACONSFIELD, 6162
29/03/19 Fantastic customer service. Fantastic warranty.This would have to be the best company to honour there warranty Cannot fault Methven.
Will continue to buy only Methven products.Thanks Mel Cull Mel, BEACONSFIELD, 6162
27/03/19 There were 2 parts in the tap you sent 1 but the one that was replaced has fixed it Rudolf, RIDGEWOOD, 6030
20/03/19 The plumbers, Plumb Bros did an excellent and prompt repair. My first Methvin contact (Jeffrey/ Geoffrey did not tell me I needed an emergency plumber for the leak. My second contact, Hayden, was very good and explained clearly what would happen and what I needed to do. Please pass my thanks on to him. Maureen, TUART HILL, 6060
20/03/19 The plumbers, Plumb Bros did an excellent and prompt repair. My first Methvin contact (Jeffrey/ Geoffrey did not tell me I needed an emergency plumber for the leak. My second contact, Hayden, was very good and explained clearly what would happen and what I needed to do. Please pass my thanks on to him. Maureen, TUART HILL, 6060
15/03/19 Thank you!Your service was excellent :) Neil, QUINNS ROCKS, 6030
15/03/19 Timely and efficient service. Allan , FURNISSDALE, 6209
06/03/19
Murray, WARNBRO, 6169
26/02/19 Your service was excellent. The second part you sent seems to be working fine. The plumber came on Friday afternoon and replaced it. A big thank you to Hayden whom I spoke with on several occasions. I will recommend your products to all my family and friends. Cheers.😁😁 Graham, NORTH LAKE, 6163
21/02/19 Not really happy. A young man came out and replaced the part you sent. It still is not working properly. He tested the water pressure etc etc and advised us that he would consult with his boss and we would be advised when they were coming back. That was Friday. No call as yet. Cheers. Graham, NORTH LAKE, 6163
20/02/19
Anthony, NORTH PERTH, 6006
15/02/19 I would recommend METHVEN to other folks. Great after sales service all the way. Thank you! P.S. Typo error in my name Valita ....not Belita Balita, VIVEASH, 6056
05/02/19 Methven were very prompt to follow up on the faulty tap and quickly to arrange for a replacement tap to be sent to us and for a plumber to fit it! Mark , HILLARYS, 6025
17/01/19 It took a bit longer than I would have liked for the initial call from Methven to be made following our reporting of the problem to the retailer of the product. However from that point the experience has been very good and we are happy with the outcome. Greg, KARRINYUP, 6018
17/01/19 Delighted with the after sales service. Would buy Methven again. Many thanks. Bruno, SUBIACO, 6008
07/01/19 We will recommend Methven to friends and relatives as your respone to my problem is satisfactory Fong Heng, NORANDA, 6062
31/12/18 Hi, I was very happy with the outcome and how helpful Simone Pappas was with the prompt service.
Also Plumb Bros. who installed new sink mixer were polite and efficient.
Thank you and Happy New Year
Tanya Tsirigotis Tanya, INNALOO, 6018
20/12/18 100percent in every way good plumber good job thank you. Tony, MORLEY, 6062
