Duncan Alston 07/03/21 Duncan was excellent, very prompt with his service once the parts eventually arrived. Exceptionally disappointed with the quality of the product though - three out of four fans failing within a month of one another. I would not purchase again and will not recommend to the greater community.
Tracy, ST LUCIA, 4067
KJ Plumbing & Gas Pty Ltd 28/05/19 Outcome was fine but getting there was very arduous. No action for 48 hours after warranty claim lodged and action was only prompted by selling store following up claim progress and me initially speaking with Hayden and at my request followed up with me asking to speak to his boss (Gus). Then after some angst my claim was processed and part arrived on Monday. There has to be a better process for warranty claims where a leaking cartridge is found. Surely the retailer could provide the parts and the installing plumber do the job. With a blue cartridge replacing a green cartridge may indicate that the green ones should not bs supplied.